Terms of Sale
28 2019 updated
I invite you to read these conditions of sale before making a purchase on Perlage Suite. When confirming the purchase, you confirm that you have read, understood and accepted these conditions of sale.
Premise | effectiveness of the conditions | further modifications
Art 1 These General Conditions of Sale (hereinafter, the "Conditions of Sale ") have as their object the regulation of the purchase of products and services, carried out at a distance and made available, via the internet, from the site perlagesuite.com (hereinafter, the Website).
Art 2 The products for sale on the Site are books published by De La Paix Srl and the services rendered by the Site are those connected with the sale of these products.
Art 3 Professional pursuant to art. 3 paragraph 1 letter "c" of the consumer code is De La Paix Srl with registered office in via Giovanni Guareschi 60, 00143 Rome, VAT number 12927501002 Registered in the business register of Rome, REA RM - 1410884 (hereinafter referred to as "Perlage Suite").
Art 4 All product purchases made through the Site (hereinafter "Purchase contracts") By users who access it (hereinafter"Clients“) Are governed by these Conditions of Sale and other provisions on the Site. In the event of a conflict between what is said in the operating conditions present on other points of the Site and these Conditions of Sale, the latter prevail.
Art 5 Any operation and / or payment condition granted to the customer will be considered valid only if Perlage Suite has accepted this condition in derogation in writing.
Art 6 The provisions contained in these Conditions of Sale apply without distinction to all customers, except that for those provisions for which the applicability to Consumer Customers has been expressly provided. "Consumer Customer" means a natural person who purchases the products or services offered by the Site for purposes unrelated to any entrepreneurial or professional activity performed; for the purposes of these Conditions of Sale, it is assumed that it is not "Customer Consumer"That Customer who sends a purchase proposal for products or services by entering their VAT number at the same time in the Site area relating to the Customer's personal data. Articles from 45 to 67 of Legislative Decree no. 206 / 2005 (hereinafter the "Consumer Code").
Art 7 Perlage Suite invites each Customer to carefully read these conditions before concluding a purchase on the Site and to print a hard copy or to keep an electronic copy of these Conditions of Sale.
Art 8 Without prejudice to the provisions of the 49 article, paragraph 5 of the Consumer Code, Perlage Suite may modify, at any time and without notice, the content of the Conditions of Sale on this document. Any changes made will be effective from the date of publication on the Site, which ofchiarata in the header of the Conditions of sale themselves, and, with the exception of the most favorable changes for the Customer, will be applicable only to the contractual proposals (or to the purchase orders) sent by the Customer pursuant to art. 9 of these Conditions of Sale after the date of publication.
Art 9 The customer can purchase the products in the electronic catalog of Perlage Suite, illustrated in detail on the pages of the Site and as described in the relevant information sheets contained on the Site, respecting the technical access procedures illustrated therein. The publication of the products and services displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies complete knowledge and full acceptance of these Conditions of Sale.
Art 10 The successful receipt of the Customer's proposal is confirmed by Perlage Suite by an automatic reply sent to the e-mail address supplied by the Customer and only confirms the correct receipt of the proposal within the information systems. This confirmation message will indicate a 'Customer Order Number', to be used in any subsequent communication with Perlage Suite. The message proposes, in addition to the mandatory information by law, all the data entered by the Customer, who undertakes to verify its correctness and communicate any corrections promptly.
Art 11 Each order can be viewed by the Customer on the Site, in his personal area, immediately after sending the order. Until the time of order fulfillment by Perlage Suite (communicated to the Customer by updating the information contained in his personal area) the Customer has the right to modify or cancel the order, exclusively through the specific access and modification functions provided for in the aforementioned personal area.
Art 12 Each Purchase Agreement entered into between Perlage Suite and the Customer must be considered concluded with the acceptance of the order by de Perlage Suite. Perlage Suite has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights whatsoever, in any capacity, including compensation, in the event of failure to accept the order. Acceptance de Perlage Suite it is tacitly released, if not otherwise communicated to the Customer within 48 hours from the sending of the order, by means of an e-mail message sent to the address communicated by the Customer.
After sending the confirmation response by Perlage Suite, in case it is Perlage Suite to find (due to errors of a technical or formal nature) the incorrectness of the price and / or characteristics, published on the Site, of the products and services covered by the Client's Proposal, Perlage Suite will expressly communicate this to the Customer inviting him to make, if still interested, a new proposal.
Art 13 By sending the order, in the various ways provided for in the operating instructions of the Site, the Customer ofchiara to have read all the information provided to him during the purchase procedure, and to fully accept the Terms of Sale and payment described below.
Product prices | Shipping Costs | Product availability
Art 14 All product prices are clearly indicated on the Site and are inclusive of VAT where applicable. They do not include any additional and different taxes, duties or duties arranged by the relevant applicable legislation, such as those provided for in the matter of importation. As necessary, the Customer must therefore arrange for customs clearance of imports and pay the duties and taxes (other than VAT) that may be due in the importing country.
Art 15 If a product is presented on the Site in areas other than the specific sections intended for the purchase of products or in any case without the "add to cart" icon, it is understood not available for sale through the Site.
Art 16 The prices and availability of the products, as shown on the Site, are subject to change at any time and without notice, it being understood that, limited to orders being accepted or as above accepted by Perlage Suite, the sales conditions in force at the time the order is sent by the Customer will apply, except for orders not accepted, as indicated in the preceding 12 article.
Art 17 The products available for shipment are highlighted on the site. This availability and the relative delivery times of the products are merely indicative, as they are not updated in real time; furthermore, in consideration of the possible simultaneous ordering on the Site of the same product by several Customers or the possible order, by the same Customer, of several copies of the same product, the actual availability of the individual products may vary significantly during the course of same day with respect to the indications given on the Site. It is understood that the charge on the credit card is made only when the order is "Ready for shipment" (ie when the IT system has ascertained the availability of the products ordered for their shipment), Perlage Suite will deliver the products purchased in accordance with and subject to their actual availability. The Customer may at any time verify the availability of the product ordered by accessing his personal area on the Site. In the event that more products are ordered with different availability times, delivery will take place when the product available subsequently is ready for shipment.
Art 18 If delivery times of the product ordered are delayed with respect to the delivery times indicated on the Site before the order, Perlage Suite undertakes to promptly notify the Customer via an e-mail to the address indicated by the Customer. Until the time of shipment by Perlage Suite, communicated to the Customer by updating the information contained in his personal area, the Customer has the right at any time to cancel the order or modify it, exclusively by following the specific procedures and technical functions listed in his personal area.
Art 19 The cost of each shipment, the amount of which may vary based on the method of delivery and payment, as well as the country of destination and the total amount of the order, is added to the total price of each Purchase Agreement and is clearly indicated and communicated to the Customer, through the Site, before the conclusion of the Purchase Agreement; the aforementioned shipping cost will also be specified in the customer's personal area until the order has been processed.
Art 20 The visual representation of the products on the Site, where available, normally corresponds to the photographic image of the products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment on the part of Perlage Suite, about the exact correspondence of the image depicted on the Site with the actual product; and this with particular regard to its actual dimensions and / or the chromatic aspects of the covers and / or packages.
In case of difference between the image and the written product sheet, the description of the product sheet always prevails.
Art 21 Payments for the execution of Purchase Agreements stipulated through the Site can be made exclusively by credit card, PayPal, or Bank Transfer. The Customer is required to choose, at the time of conclusion of the Purchase Agreement, the chosen payment method. The latter, once the Purchase Agreement has been completed through the acceptance of Perlage Suite, can no longer be changed.
Notwithstanding the above, if Perlage Suite encountered problems with the payment will notify the Customer without delay of the criticality found regarding the execution of the payment, proposing to use another means of payment among those accepted by Perlage Suite. As an exception, it should be noted that in the event that the Customer has chosen to pay with PayPal, any problems encountered in the execution of the same will result in the cancellation of the order. This circumstance will be communicated to the Customer who will have to create a new order and indicate a different payment method.
Payments via PayPal and credit card
Art 22 If the Customer chooses PayPal & Carta di Cedito as a means of payment, he will be redirected to the website www.paypal.it where he will pay for the products according to the procedure provided and governed by PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with Perlage Suite.
Art 23 In the event of termination of the purchase contract and in any other case of reimbursement, for any reason, the refund amount will be credited to the Customer's PayPal account. The crediting times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, Perlage Suite can not be held responsible for any delays or omissions in crediting the customer to the refund amount, to dispute which the Customer will have to contact PayPal directly.
Payments by bank transfer
Art 24 If the Customer proceeds with the purchase of the products with payment of the price by Bank Transfer, Perlage Suite will await receipt of payment on your account before preparing the shipment. In this case of payment, the Customer will therefore have (a) the right to cancel the order (exclusively by following the specific procedures and technical functions listed in his personal area) without any reimbursement having to take place or (b) the right to add to order new products (always with the same methods indicated above) increasing the total amount due to Perlage Suite, without having to place a new order.
Art 25 All product deliveries will be at risk of Perlage Suite. The risk will be transferred to the Customer upon delivery of the products to the Customer, or to a designated third party, by the shipper, carrier or other agent appointed by Perlage Suite for the delivery.
Art 26 Perlage Suite can receive purchase orders with deliveries all over the world through the Website. Shipping costs will be calculated automatically from the Site and will be viewable and knowable by the Customer before sending the order. They vary from country to country and for Italy may also vary based on the chosen payment method.
Art 27 Without prejudice to the provisions of the preceding Article 17, no responsibility, for any reason, may be charged by the Customer to Perlage Suite in case of delay in the fulfillment of the order or in the delivery of the products covered by the Purchase Contracts determined by causes not attributable to the conduct of Perlage Suite.
Art 28 For each Purchase Agreement finalized through the Site, Perlage Suite will issue a delivery note (DDT) or, for those Customers (not Consumer Customers) who have and have entered their VAT number in the personal data relating to the order, an invoice for the products that will be shipped. The voucher or invoice will be sent by Perlage Suite to the e-mail address indicated by the Customer holder of the order. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after the issuance of the same nor will it be possible to issue an invoice after the order has been processed to Customers who have not provided their VAT number at the time of the order.
Art 28 Unless otherwise communicated to the Customer by Perlage Suite, the delivery of the products is meant at street level. At the time of delivery of the products by the courier appointed by Perlage Suite, the Customer is required to check (a) that the number of packages delivered corresponds to what is indicated in the transport document and (b) that the packaging is intact, not damaged or in any case altered, even in the closing materials.
Art 29 Any damage to the packaging and / or products or the mismatch in the number of packages or information must be immediately contested by the Customer, by putting the wording "ACCEPTED WITH RESERVE" on the courier's delivery receipt. Furthermore, the Customer undertakes to promptly report - and in any case no later than 8 (eight) days from the date of delivery - to Perlage Suite (sending a message to firstname.lastname@example.org) any and all possible problems concerning the physical integrity, correspondence or completeness of the products received. For the Consumer Customer, the terms set out in article 32 and following of these Conditions of Sale will apply.
Art 30 In order to deliver the ordered products, the presence of the Customer or his representative is always required in the place indicated by the same and on the day of expected delivery. In case of absence of the Customer (or one of his representatives), the courier will leave a second delivery notice for the next working day and a telephone number in order to agree on a different delivery date. If the second delivery attempt is also unsuccessful, the purchase order is considered canceled and the products will return to the warehouses of Perlage Suite. In the latter hypothesis, Perlage Suite will refund to the Customer the price of the undelivered products deducted the shipping cost within 7 days from the return of the products in stock and the relative Purchase Agreement will be understood automatically and definitively canceled, excluding any further mutual claim, for any reason.
Art 31 Cases of force majeure, unavailability of means of transport, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or that cause a significant increase in the cost of delivery charged to Perlage Suite will give right to Perlage Suite to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In these hypotheses, Perlage Suite will provide timely and adequate communication of its determinations to the e-mail address indicated by the Customer and the latter will have the right to a refund of any price already paid, excluding any further claim, for any reason, against Perlage Suite.
Right of withdrawal
Art 32 The Consumer Customer has the right to terminate the Purchase Agreement for any reason and without having to provide explanations within 14 days from the date of receipt of the products, subject to compliance with the procedures indicated below.
Art 33 In the event that the Consumer Customer intends to exercise the free withdrawal right pursuant to the preceding 32 article, the Consumer Customer must write and send to the following e-mail address email@example.com one ofchiaraexplicit statement of his decision to withdraw from the contract. Perlage Suite will send to the latter, without delay, a confirmation of receipt of the withdrawal by e-mail.
Perlage Suite will promptly notify the Customer by e-mail to the address indicated by the latter, the confirmation of the withdrawal, with indication (i) of the number of the return file and (ii) of the address of the warehouse of Perlage Suite to whom to send the returned product, where this address is different from that indicated in the following 34 article of these Conditions of Sale.
Art 34 The return must be made by the Customer, through the shipment of the products covered by the withdrawal, by courier of his choice. The products must be shipped no later than 14 days from the date on which the customer communicated his decision to withdraw from the contract to the following address: De La Paix Srl Via Siviano, 85 / O - 25050 Monte Isola (BS) - Italy
The direct costs of returning the goods will be charged to the Customer.
Art 35 For the purposes of validly exercising the aforementioned right of withdrawal, the Consumer Customer must comply with the following conditions and methods:
• the withdrawal can also be applied limitedly to single products forming the subject of a single Purchase Contract, without prejudice to the fact that the withdrawal applies to the product in its entirety and that is, the Consumer Customer cannot exercise the withdrawal limited to a part of the single product purchased;
• the products forming the subject of Purchase Contracts in relation to which the Consumer Customer has exercised the right of withdrawal must be intact and will be returned in the original packaging, complete in all its parts (including the packaging and any documentation accessory); in particular the packaging seals must not be broken or removed;
• in compliance with the instructions received from Perlage Suite, the Consumer Customer will, in its own exclusive charge and care in the case of free withdrawal pursuant to the previous article 34 of these Conditions of Sale and at the exclusive care and expense of Perlage Suite, in case of withdrawal for defective or non-compliant product, to the shipping and return of the products to Perlage Suite;
• if the returned product is damaged during transport, Perlage Suite will only be required to notify the Consumer Customer of the incident in order to allow him to promptly file a complaint against the courier chosen by him, against whom (and / or the relative insurance company) to claim.
Art 36 Perlage Suite does not respond in any way for theft or loss of returned products; any related risk therefore remains the sole responsibility of the Consumer Customer.
Art 37 Once the integrity of the returned product has been verified, Perlage Suite will reimburse the Consumer Customer the full amount paid for the products referred to in the Purchase Agreement subject to withdrawal, with the exception of shipping costs incurred within 14 days from the return of the products themselves or from the date on which the Customer Consumer has demonstrated have returned the Products, depending on which situation occurs first.
In the event of damage to the returned products, the Consumer Customer is responsible only for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods within the limits of the provisions of the 57 article , paragraph 2, of the Consumer Code.
The Consumer Customer expressly consents to the aforementioned refunds being made through PayPal or by Bank Transfer, in accordance with the correlative instructions and bank details that will be indicated by the same Consumer Customer.
Art 38 In any case of non-compliance with the conditions and methods of exercise of the withdrawal provided for in the preceding 33 article as well as in the event of damage to the products for reasons other than the transport of the same, even if different from the cases provided for in the 57 article, paragraph 2 of the Code Consumption, the Purchase Agreement will remain valid and effective e Perlage Suite will return to the sending Consumer Customer the unduly returned products, charging the same shipping costs.
Legal Compliance Guarantee
Art 39 Until two years from delivery of the products, Perlage Suite is responsible towards Consumer Customers, in accordance with the art. 130 and 132 of the Consumer Code, of any lack of conformity of the products existing at the time of delivery, with particular regard to the products resulting defective or damaged.
Art 40 The Consumer Customer forfeits the rights granted to him by the art. 130, paragraph 2, of the Consumer Code if it does not report to Perlage Suite the lack of conformity found within 2 (two) months from the date on which the defect was discovered.
Art 41 Perlage Suite will make every diligent effort to replace at its own expense, with other products of the same quality and title available at its stores, those delivered products that are damaged or defective, provided that they have been returned by the Customer in the original packaging (complete with all the parts that compose it). If replacement with the same product is not possible (for example, due to the out-of-catalog output of the product), Perlage Suite will reimburse the customer the amount paid for the defective product, excluding any further liability of Perlage Suite, in any capacity.
Communications & Complaints
Art 42 All communications or complaints from the Customer against Perlage Suite in relation to the Purchase Agreements they must be sent to the email firstname.lastname@example.org.
Intellectual property rights
Art 43 All trademarks (registered or not), as well as any and all intellectual property, distinctive sign or name, image, photograph, written or graphic text and more generally any other intangible asset protected by international laws and conventions on the subject of intellectual property and industrial property reproduced on the Site remain the exclusive property of Perlage Suite and / or of its assignors, without giving the Customer any right to them from accessing the Site and / or stipulating the Purchase Agreements. Any use, even partial, of the same is prohibited without the prior written authorization of Perlage Suite, in favor of which all the relative rights are exclusively reserved.
Art 44 For the regulation of the processing of personal data by de Perlage Suite please refer to the specifically dedicated area of the site accessible at the following address https://perlagesuite.com/privacy/.
Applicable law & competent court
Art 45 The Purchase Agreement between the Customer and Perlage Suite it is understood to be concluded in Italy and regulated by Italian law. For any dispute, the Judicial Authority of Rome will be exclusively competent.